GENERAL TERMS AND CONDITIONS

§1 Scope

(1) These General Terms and Conditions apply to all contracts between

– hereinafter referred to as the “Seller” –

and its customers (consumers and entrepreneurs) for the sale of polygraphs via the online shop.

(2) A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

(3) An entrepreneur is any natural or legal person who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

(4) Deviating terms of the customer only apply if we expressly agree to them in writing.

§2 Conclusion of the contract

(1) The product presentations in the online shop do not constitute a binding offer.
(2) By submitting the order, the customer makes a binding offer to purchase.
(3) The contract is concluded by:

  • order confirmation by e-mail or

  • dispatch of the goods.

§3 Prices and payment

(1) All prices are in euros including statutory VAT (for B2C).
(2) For deliveries outside the EU, customs, import or tax duties may apply, which are to be borne by the customer.
(3) For B2B transactions, prices may be shown net (reverse charge within the EU with a valid VAT ID).
(4) Available payment methods:

  • Prepayment

  • Credit card

  • PayPal

  • Cash on delivery (if offered)

§4 Delivery and shipping

(1) We deliver worldwide.
(2) The delivery time is stated during the ordering process.
(3) Delays caused by customs, force majeure or transport companies are beyond our control.
(4) The risk passes:

  • for consumers only upon handover of the goods

  • for entrepreneurs upon handover to the transport company.

§5 Retention of title

The goods remain our property until paid for in full.

§6 Right of withdrawal (consumers only)

Consumers have a statutory right of withdrawal of 14 days.
The details are set out in the separate cancellation policy.

There is no right of withdrawal for:

  • sealed goods if the seal has been removed for hygiene reasons

  • individually manufactured products.

§7 Warranty

For consumers (B2C)

The statutory warranty rights under EU law apply.

For entrepreneurs (B2B)

  • Warranty period: 12 months from delivery

  • Obvious defects must be reported in writing without delay

  • Failure to give notice of defects results in the loss of warranty rights

§8 Product safety & use of UV devices

(1) The devices may only be used in accordance with the operating instructions.
(2) UV radiation can pose health risks.
(3) Use is at the customer’s own risk.
(4) Not suitable for:

  • minors

  • persons with skin diseases

  • persons with increased UV sensitivity

(5) The product is not a medical device and does not replace medical advice.

§9 Liability

(1) We are liable without limitation for intent and gross negligence.
(2) In the case of simple negligence, we are only liable for material contractual obligations.
(3) Liability is limited to the typically foreseeable damage.
(4) No liability for damage resulting from:

  • improper use

  • failure to observe the operating instructions

  • independent modification of the device

(5) Product liability under EU law remains unaffected.

§10 International deliveries

(1) The customer is responsible for complying with local import and usage regulations.
(2) We accept no liability for bans or restrictions in the country of destination.
(3) Customs fees and import taxes are to be borne by the customer.

§11 Data protection

Personal data is processed in accordance with our privacy policy.

§12 Dispute resolution

EU online dispute resolution platform:
https://ec.europa.eu/consumers/odr

We are not obliged to participate in dispute resolution proceedings.

§13 Applicable law

(1) Romanian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) For consumers, this only applies insofar as they are not deprived of mandatory consumer protection provisions of their country of residence.
(3) The place of jurisdiction for entrepreneurs is the registered office of our company in Romania.

§14 Severability clause

Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.